Items purchased online from BebeBonito can be returned for a refund or exchange within 14 days from the date of purchase, provided they are returned in a re-sellable condition with any tags attached. The cost of returning the item is to be covered by the customer. We suggest you use Recorded Delivery, as refunds will not be issued for any items that fail to reach us. Please note sale items reduced by 50% or more are non-returnable. Please also include the packing note with your details in the parcel.
Items purchased in-store only qualify for an exchange or credit note if returned within 7 days as stated on your receipt.
Refunds are processed in 2-3 working days from when the goods are received - refunded back to the original purchase method. Delivery charges are non-refundable except where an item is deemed faulty. In the case of a faulty item, the cost of returning the item to us will also be refunded (proof of cost may be required).
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 14 days. Your statutory rights are not affected.
Please send any returns to: Unit 12, The Arcade, Eltham High Street, London SE9 1BE.